Call Center Executive

REF 1789387

26.04.2025 | Abu Dhabi | full time

Description: Guide callers through troubleshooting, navigating the company site or using the products or services. Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items.

Requirements: High school diploma or equivalent.
More education or experience may be preferred.
Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
Understanding of company products, services, and policies.
Proficiency with computers, especially with CRM software, and strong typing skills.
Ability to ask prying questions and diffuse tense situations.
Strong time management and decision making skills.
Adaptability and accountability.
Fluency in multiple languages may be desired.