Call Center Supervisor
NEW
REF 1824288
8 hours ago | Abu Dhabi | full time
- General
- Location: Abu Dhabi
- Occupancy: full time
- Description
- Manages and oversees a team of call center agents. Motivates and supports agents through feedback and communication. Measures KPIs like inbound calls, call waiting, and call abandonment. Assists with taking agents calls if they can handle the workload.
- Requirements
- High school diploma or equivalent, but more education, especially in management, is preferred.
Call center, customer service, or supervisory experience may be required.
Proficiency with technology, especially computers, software applications, and phone systems.
Exceptional verbal and written communication skills.
Strong understanding of company products, policies, and services.
Ability to coach, train, and motivate employees and evaluate their performance.
Excellent problem solving, leadership, and customer service skills.
- Provisions
- Salary: to be discussed
- Publisher
- direct employer
- up to 50 employees