Call Center Supervisor

NEW
REF 1824371
9 hours ago | Umm Al Qaiwain | full time
General
Location: Umm Al Qaiwain
Occupancy: full time
To join : immediately
Description
Assist in the formulation of targets for individuals and teams
Hire and onboard new employees
Answer questions from staff and provide guidance and feedback
Anticipate escalation and take over calls when needed
Devise ways to optimize procedures and keep staff motivated
Measure performance with key metrics such as call abandonment, calls waiting etc.
Ensure adherence to policies for attendance, established procedures etc.
Keep management informed on issues and problems
Prepare monthly/annual results and performance reports
Requirements
Experience: 1 - 2 years
Experience in UAE is an advantage
Bachelor Degree required
Good English required
UAE driving license is an advantage
Filipino preferred
Provisions
Salary: to be discussed
Accommodation provided
Publisher
recruitment agency
up to 50 employees